Current Issue : April - June Volume : 2013 Issue Number : 2 Articles : 5 Articles
This Special Issue of the Brazilian Journal of Operations and Production Management (BJOPM) features six papers selected from the supply chain management (SCM) track of the 21st International Conference on Production Research (ICPR), which conference theme was ââ?¬Å?Innovation in Product and Productionââ?¬Â. This introduction paper evaluates and summarizes the selected contributions characterizing SCM with a leading role in innovation management. The research presented here focuses on supply chain design and cultural influences on supply chain performance, bridges the gap between basic research and industrial application and provides approaches to effectively design supply networks and processes. Some of the dominate key topics emphasized in the six papers contained in this special issue are countertrade in supply chains, types of contracts in supply chains, value stream mapping (VSM), process management, supply chain performance measurement, order penetration points and inventory policies for distribution systems. The main research tools used are analytical hierarchy process (AHP), simulation, SCM logistic scorecard and Markov chains....
This research seeks to provide insights into seller-perceived relationship quality in the Business-to-Business context. A qualitative study was conducted through interviews with sixteen sellers from multiple sectors to identify dimensions and antecedents of buyer-seller relationships quality.\r\n\r\nIn light of the findings stemming from thematic and lexical analysis, four dimensions of relationship quality have emerged: mutual trust, partners� commitment in the relationship, cooperation and conflict. Also, the research identifies several key success factors in business relationships that are grouped into different categories: factors related to characteristics of the two relationship parties, factors related to relational behaviors and factors related to characteristics of the offer. These results serve as valuable indicators, allowing managers to evaluate, adjust and develop their relationships marketing strategies. They also provide a tool for improving sales force managing. This study provides a significant contribution to the relationship quality literature and it helps to settle controversies on this subject. In addition, directions for further research have been suggested....
Implementing the concepts of Lean and Six Sigma is very common for manufacturing companies. Lately, the service industry started to embrace those concepts. In this case, we study the experience of a software service provider, ITWorx, and how they implemented Lean and six sigma to improve their service.This was initially done to comply with the Top Suppliers certification program requirements of their Fortune 50 client.The implementation was shortly roled out to the whole company. \r\n\r\nThe case starts with an introduction about the company and the Fortune 50 client and how the requirements for certification arose. An overview of the Top Suppliers program is then presented followed by the journey of ITWorx to use lean six sigma and map it to the software processes in order to become a certified top supplier.\"...
In the era of cut throat competition where the differentiation is fast becoming a rare commodity, Reverse Logistics can be a big differentiation factor to stay ahead in the business and achieve total customer satisfaction. The most thriving organizations are those that can power their reverse logistics capabilities to provide customers with exactly what they want, and expect, while also creating and maintaining a competitive advantage wherever possible. In a competitive open market situation, the meaning of customer satisfaction is to exceed the customer expectations. Customers are interested in result and it does not matter how you do it. Customers want that their voice should be heard and suppliers do something about it. Retaining and enhancing customer loyalty is of prime importance by exceeding customer’s expectations before, during and following the original delivery so that they repurchase product/services again and again. Reverse Logistics Management has value preposition that goes above and beyond cost reduction including the aspects of customer satisfaction. There is a need to understand decision making in reverse logistics. In this thesis I tried to explore the different dimensions of reverse logistics, its performance which led to customer satisfaction, its drivers and implications. To explore the different dimensions of reverse chain performance, Questionnaire administered survey was used and closed ended questionnaire was framed using 5 points liker scale. Statistical methods used in this research are factor analysis for data reduction and ANOVA. Veracity of the concept is tested through multiple regression model using SPSS-19. The concept reverse chain performance leads to total customer satisfaction is hold true....
Competition in the 21st century is no longer a competition between enterprises, but the supply chain and supply\r\nchain competition. With the era of the supply chain management, modern port logistics shows features of\r\nintegration, intensification and aggregation. Port logistics marketing based on supply chain management tends to\r\nmaximize customer value as well as supply chain value. This paper discusses port logistics related marketing\r\nstrategy under the supply chain environment....
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